Return Policy

1. Overview

At Thakreonghel, we want you to be completely satisfied with your purchase. This Return Policy explains our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 30-Day Return Window

You may return unopened products within 30 days of the delivery date for a full refund. The product must be in its original packaging, unused, and in resalable condition.

2.2 Opened Products

Due to health and safety regulations, we cannot accept returns of opened or used dietary supplements. Once the product seal is broken, the item is not eligible for return or refund, except in cases of defective or damaged products.

2.3 Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Products without original packaging
• Products damaged due to misuse or improper storage
• Products purchased from unauthorized retailers

3. Defective or Damaged Products

3.1 Reporting Defects

If you receive a defective or damaged product, please contact us within 7 days of delivery at touch@thakreonghel.world. Include your order number, a description of the issue, and photos of the defect or damage.

3.2 Resolution

For verified defective or damaged products, we will offer:

• A full refund, including original shipping costs
• A replacement product at no additional charge
• Store credit for future purchases

4. How to Initiate a Return

4.1 Contact Us

4.2 Required Information

Please provide the following information in your return request:

• Order number
• Product name and quantity
• Reason for return
• Preferred resolution (refund or exchange)
• Photos (if applicable for defective/damaged items)

4.3 Return Authorization

Once your return request is approved, we will provide you with:

• Return authorization number (RMA)
• Return shipping address
• Instructions for packaging and shipping

Do not return products without a return authorization number, as unauthorized returns may not be processed.

5. Return Shipping

5.1 Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of:

• Defective or damaged products
• Incorrect items shipped
• Our error in fulfilling the order

5.2 Shipping Method

We recommend using a trackable shipping method and purchasing shipping insurance for valuable returns. We are not responsible for items lost or damaged during return shipping.

6. Refund Process

6.1 Inspection

Once we receive your return, we will inspect the product to verify it meets our return eligibility criteria. This process typically takes 3-5 business days.

6.2 Refund Approval

If your return is approved, we will process your refund to the original payment method. Refunds include:

• Product purchase price
• Original shipping costs (for defective/damaged items only)

6.3 Refund Timeline

Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 3-7 business days.

7. Exchanges

7.1 Exchange Eligibility

We accept exchanges for unopened products within 30 days of delivery. Exchanges are subject to product availability.

7.2 Exchange Process

To request an exchange:

• Contact us with your order number and desired exchange item
• Return the original product following our return procedures
• We will ship the exchange item once we receive and inspect the return

8. Cancellations

8.1 Order Cancellation

You may cancel your order before it ships by contacting us immediately at touch@thakreonghel.world. Once an order has shipped, it cannot be cancelled and must be returned following our return procedures.

8.2 Cancellation Refunds

Cancelled orders will receive a full refund to the original payment method within 5-7 business days.

9. Consumer Rights

9.1 Statutory Rights

This Return Policy does not affect your statutory rights as a consumer under applicable consumer protection laws, including:

• EU Consumer Rights Directive
• Norwegian Consumer Purchase Act
• Other applicable local consumer protection laws

9.2 Right of Withdrawal (EU Customers)

EU customers have a 14-day right of withdrawal from the date of delivery, in accordance with the Consumer Rights Directive. This right applies to unopened products only.

10. Contact Us

11. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.